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 6/7/09 Royal Caribbean Freedom of the Seas ( Caribbean) 

Gloria,
Darn!  Sorry we missed you! We had a nice time. We were seated with the most wonderful family who was on the cruise via the Make a Wish Foundation. What an experience to see this teenage girl with leukemia having her wish granted to cruise with her family and swim with the dolphins.  It was an absolute blessing. That alone made my week.  We turned in early in the evenings and did not see any shows, but we got up SO early in the mornings.  We really liked the ports, though Labadee was crowded and a bit like herding cattle ...it was still enjoyable. Logan loved it.  We ate at Leonardos every meal, breakfast, lunch and dinner, all week. They served things that were very healthy for me, the portions were small, so we didn't gain any weight, which was nice, and we avoided the crowds of the buffets. 
The children's program was unfortunately "not available". The entire security system was down.  The cell phones they give parents were unavailable, as "people had stolen them" and they tracking devices they have children wear so they can tell if children have left the activity room were not working. Therefore, the "system" they were using was placing a table in front of the door, and overhead paging, which, most of the time, was barely audible.  We never dropped Logan off, even for an hour. 
You may have heard that the childrens pool area, H20 zone, was also closed for the first half of the week.  So, from a kid's programming perspective, we did not feel they gave us all that we paid for. We did let them know that in the satisfaction survey.

From a customer service standpoint, from the dining room to the stateroom to the promenade- it was above 5 stars in every way- just unbelievable.   The way people treated Logan,  just amazing.  We enjoyed every single minute, every port, every meal, every night. Our stateroom was perfect, comfortable, there was absolutely nothing else we needed.  Logan actually cried at our last dinner saying good-bye to our waiter!  The next time we cruise, we will definitely book with you again- we just felt that you were so incredibly helpful and available, and we can't thank you enough. 

 We'll send you some pictures once we get them together!

Lynn, Jay and Logan!

5/4/09 Royal Caribbean Freedom of the Seas ( Caribbean)

 

Hi Gloria!  

We very much enjoyed the cruise on the Freedom of the Seas.The Freedom is a great trip for families, the water park, the ice show, just everything.  There were 400 kids on our ship, but no problems, everyone seemed happy!     It was also nice that we are now Diamond status with RC, which allowed us to use the Diamond Lounge from 5 pm. to 9 p.m. each evening with free cocktails and appetizers.


We certainly will think about going on this ship again, because it is so convenient out of Port Canaveral. 

Also looking ahead to 2010, please watch for specials for us on the new Equinox.

Thank you,  

J. Henchar 

 4/6/09 Royal Caribbean Monarch of the Seas (Bahamas) 50th Wedding Anniversary!

Gloria:
 
Thanks for giving Robley the help needed in making plans for we three couples to celebrate a wonderful occasion with family. The attached pictures speak for themselves. In fact, I'd jump to the opportunity "at the drop of a hat". That is, if the price was right :)
 
Carl and I used the $50.00 credit you so thoughtfully made possible, to purchase two 8 x 10 pictures taken aboard the "Monarch of the Seas".
 
Sincerely,
Julia

 

 4/6/09 Royal Caribbean Monarch of the Seas (Bahamas) Family Reunion!

Gloria, 

    Yes, we are back home, safe and sound, after another exciting and wonderful cruise. Thank you for your professional handling and the many additional personal points of your company; ie, the room with its 50th wedding decorations, the most gracious gift. The cruise was everything one could hope for from the boarding, meals, entertainment, professionalism of the cruise staff to the conclusion of the journey. Again, my family and I wish to extend our personal thanks to you and your staff for a job well done.

 
Ted & Shirley Clark

4/6/09 Royal Caribbean Monarch of the Seas (Bahamas)

Hi Gloria,

We had such a wonderful time on our cruise . . all 26 of us!  Everyone was well and healthy to enjoy lots of activities.  We started off with some weather issues.  A cold front followed us all the way to Coco Cay.  The seas were too rough for us to stop there on the first day so we sailed on to Nassau.  Thursday we were able to stop at Coco Cay.  Some snorkeled, some jet skied,  the younger kids enjoyed the water park there, and the BBQ on the island was great!   My sisters and their family along with my parents hired a fantastic guide on Wed. in Nassau.  They had never been there and enjoyed him driving them around in his van and filling them in on all kinds of local info plus stopping for photos along the way.  Donald and I and the boys feeling the need to try some local fresh seafood found a terrific local restaurant, The Poop Deck, in Nassau, right on the water way.  Had freshly caught red snapper (whole) grilled - it was delicious.

Of course the food on the cruise was great.  We ate all but one breakfast in Vincent's and all our dinners in Vincent's as well.  It was fun trading around seats and visiting with all the families.  On Thurs. night Donald's dad, Tom, had a section of The Viking lounge roped off for all of us to have a cocktail party and toast the anniversaries.  The 3 couples were thrilled to find their staterooms decorated so nicely!   They left the decorations up the whole time. I saw each cabin and they did a great job.   I told them it was compliments of Gloria! 

On formal night we managed to get a photo of all 26 of us prior to dinner.  Some great photos!   Our rooms were nice.  The boys room (ocean view) was small (they are all 6 ft and taller)  but they didn't mind.  They really were only there for showering, dressing and sleeping.  If I do a cruise for us 5 again I think I would spring for 2 jr. suites next to each other.  I've heard Alaska cruises are awesome . . . maybe next year . . . hmmm or maybe Mediterranean. 

Anyway, thanks so much for working so hard for us.  It would have been too big of an undertaking for me to do this by myself.  Everyone seemed to enjoy themselves and lots of great memories were made.

Love,
Robley (Jacksonville, FL)

3/13/09 Royal Caribbean Monarch of the Seas (Bahamas)

Gloria: 

The cruise was gret as usual but it was too short.  I was really tired so that took away some fun.  The staff was awesome.  They did remember our anniversary but I had an appointment with the Art Gallery so the waiter apologized that they did not get a chance to sing.

Thanks for the wine!

Cheryl K. (Jacksonville FL)

1/1/09 Carnival Sensation

Hello Gloria ! We had a GREAT!!!!!!time. We are already thinking about planning our next cruise, this time it will be w/ our kids and mother- in- law.

 
Regards!
 
Romina Rivera (Jacksonville, FL)

 10/ 24-10/26 New York Marriott East Side

I would like to thank Gloria for her very successful efforts to put my four sisters and me in a great hotel in New York City.

She found the best value in a 4 star hotel in a great location.  Our sisters reunion could not have been better.

Gloria, thank you again for giving us a great choice for a hotel in a city with so many options. 

The suite could not have worked out any better for us, and we had a wonderful weekend!

Mary ( Jacksonville, FL)

 

9/7/08 MSC Musica   ( Mediterranean)  

Dear Gloria, 

The trip was great! The kids absolutely loved it. We were a bit tied down with little Benjamin so we didn’t enjoy the cruise as much as we could have if we didn’t have him. However, we did have a good time. The service is excellent and so is the food. We did have one or two instances of having to wait for the buffet to empty out a little, once for breakfast and once for lunch. Dinner worked out fine. We accompanied the kids while they had their dinner at 7:30 pm and then had ours at 9:30 pm. The maître was very good about it and always gave us a nice romantic table for two. It was fun to dress up for the gala dinners although we didn’t take very fancy clothes with us. 

 

We didn’t leave the ship at every port. Sometimes we were put off by the queues. The good thing was that the pool area improved enormously when everybody left for the excursions. We enjoyed Santorini and Dubrovnik but hated Athens . The other ports we simply didn’t visit.
 

The kids had lots of fun. My six year old managed to get lost once but eventually he found us and we hadn’t even realized he was lost!! The two older girls (15 and 12) went dancing at night and they all went to the theatre together.

 

I am sending you a picture of the family taken in Venice where we spent 2 days before the cruise. Venice is beautiful. It’s our second time there and we mean to return.

 

Thanks for all your help!  

Ana ( Portugal)

 

 8/24/08 Disney Wonder (Bahamas)  

The trip was fantastic.  Thank you for all your help.  The Atlantis was amazing too. 
 
Thanks again and we will definitely use your services again.
 
We would like to start looking into Beaches at Turk & Caicos for our trip next year.  Please send us info.
 
Thanks

Gladys ( Staten Island, NY)

 

8/24/08 Disney Wonder (Bahamas)

Hi Gloria. 

It was fabulous! The food and service was outstanding.  We all had a blast!!! 

The shows were amazing. It was worth every penny.  You were very helpful in making our vacation a great one. 

I just wanted to thank you for helping make our vacation a great one.  We had such a good time!!!  

You were so helpful, I've already given your name to some friends. 

I'll talk to you soon.  

Kim  (Jacksonville, FL)

 

8/4/08 Royal Caribbean Sovereign of the Seas (Bahamas)

Cruise was great too, lots of fun and relaxation. (Thanks for the wine by the way, what a nice welcome that was!)
 

Won't go back to Bahamas again, but will look to you to provide some good suggestions for new destinations. 

We may try a family cruise next summer with the whole group. 

Thanks again!  You're awesome.

M. Langston ( Jacksonville FL)

 

8/01/08  GoGo Tours   (Aruba)

Hi Jessica,

The Aruba Honeymoon that you book for us was wonderful!

Aruba is a beautiful Island and the people are extremely friendly.

The Occidental Grand Aruba is a very nice all inclusive resort, the beach is 5 feet from the pool.

The resort has lots of activities and a very nice casino. We would highly recommend this vacation to our friends.

Thanks for your great service.

Tony (Staten Island, NY)  

 

7/29/08    Royal Caribbean Mariner of The Seas (Caribbean)

Gloria Roldan, just back from a great 7-nighter with Cruise Planners & Royal Caribbean!

 Ready to look into the next one!

Thanks for all the help on the Haiti, Jamaica, Grand Caymans, Cozumel trip- had a blast.

We're also interested in an Eastern Caribbean cruise early next summer, again with RCI.

Sincerely,

Tom McKnight ( Jacksonville, FL)

 

 7/26/08  Apple Tours  (Jamaica)

Hi Gloria! 

Jamaica was WONDERFUL, we had the best time!  Thank you so much for all of your assistance.

Apple Tours was great also!  American Airlines, not so great, we came back a day late due to a cancelled flight.....NOT fun, but it

didn't spoil our vacation! 

Can't wait to work with you again.  We'll have to start thinking about next summer soon! 

I hope you and your family are well and are off to your cruise soon.

 
Take care,
Michelle 
 

 

 7/20/08    GoGo Tours  (Puerto Rico) 

Hey Jessica,

Thank you so much for a great trip to Puerto Rico.  The check in at the airport was quick and easy.  The flight went nicely. The acommodations you placed for us was a time to remember. 

Even though I drove you nuts you still managed to get what I wanted and at a great price!  Thanks for all your time.  Can't wait for the next time! 

Wanda Nagy  (Monroe Township, NJ)  

 

7/9/08    Royal Caribbean Mariner of The Seas (Caribbean)

Gloria; 

We had a wonderful time on our trip.  The weather was perfect and we came back well rested.
 
Heard Royal Caribbean is moving the Mariner out of Port Canaveral to LA at the end of this year and another bigger ship is coming.
 
 Talk to you soon!
 

Sheryl Shaffer (Jacksonville, FL )

4/2/08 Royal Caribbean Sovereign of the Seas (Bahamas)

Hello Gloria,


We had a good time !
Thanks for all your hard work!

Lee D-C